Enterprise Communication Management Solutions

With the ever-increasing demands on communication management solutions, organizations are looking for new and innovative ways to reduce employee workload while continuing to meet the need for information sharing. SSI couples its extensive business experience in this arena with cutting-edge technology to help organizations overcome their challenges.

SSI’s solutions are:

Adaptable

SSI's communication management solutions can be implemented in a wide range of industries and organizations and can be configured to handle a variety of communication and document types. SSI can also support an organization that already has an ECM or document management product in place by integrating with that current solution and adding additional functionality to the infrastructure.

Customizable

SSI understands that every organization manages communications differently. That’s why we’ve developed our solutions to easily be configured to support simple or complex workflows. If your organization seeks to integrate a solution into a multi-tiered structure that has the ability to route communications in a variety of directions or based upon differing actions, we have a solution for you.

Built for Analytics

Utilizing robust search and report capabilities, SSI's solutions allow an organization to mine and analyze data based upon user queries. When coupled with SSI’s workflow solutions, we’re able to help organizations leverage data to automatically route or manage documents – with little to no user input – simply based upon the content of a document. The end result: organizations manage more documents without increasing labor costs.

Portal Development

In today’s information-intensive environment, businesses need effective ways to share data. Developing a full-featured portal that has an intuitive user interface, provides robust content delivery and includes a full set of web services positions an organization to meet these information management needs.

SSI can assist organizations with developing and managing a variety of portal solutions. Calling on our past experience as well as industry best practices, SSI develops an extensive range of portal functionality including:

• Content management
• Document management
• User management
• Collaboration and communication
• Business process automation

The portal development process starts with our Business Consultants working closely with our clients to identify business requirements, define a solution, and develop a detailed plan for portal implementation. After the portal is delivered, our technical team can continue providing support to ensure that the system is running smoothly and error-free. As an organization’s business evolves, SSI can provide upgrades and enhancements to the portal to meet changing operational needs.

This full range of portal services includes:

• Business analysis and architecture design
• User interface design and usability
• End-to-end portal application programming
• Database design and integration
• Integration with third-party web services
• Integration with legacy business applications (such as CRM, ERP, and SCM)
• Quality assurance and complete testing
• Portal performance optimization and tuning
• Portal setup, maintenance, and support
• Portal upgrades and enhancements

Business Process Consulting

If your organization is struggling to move from a paper-based to a web-based environment, or if your customers’ information demands are straining your current infrastructure, SSI's Business Process Consulting can help.

Our consultants begin by integrating with an organization’s staff and leadership to understand their operations from the ground up. We then collaborate with our clients to identify areas where processes – either internal or customer-oriented – can be enhanced with technology to provide the highest return on investment.

With those processes identified, SSI Business Process Consultants then analyze specific requirements in light of currently available tools. Requirements are identified and detailed, and solutions are then evaluated. We present alternatives and make recommendations, outlining the costs, benefits, timelines, and risks associated with the full range of solutions that are recommended.

All SSI Business Process Consulting engagements aim to provide organizations with the in-depth knowledge necessary to make the technology decisions that move their businesses forward.

Custom Solution Development

Every organization has different needs. For this reason, SSI has a highly trained technical team capable of developing unique, cost-effective solutions that address our clients’ individual challenges. Our consultants support organizations in defining and developing custom solutions, as well as provide the ongoing technical support and enhancements needed. We’ve helped our clients develop custom solutions in these and many other areas:

1. Business process management
2. Data management
3. Project management
4. Software support
5. Integration of legacy systems
6. Application testing and development

SWIFT Configuration and Integration

SSI is a certified SWIFT Integrator capable of assisting federal agencies in the implementation and configuration of the SWIFT workflow solution.

SWIFT is a workflow management platform that adds value to enterprise content management solutions and enables organizations to increase workflow efficiency by streamlining information management processes. SWIFT and SSI combine sophisticated technology with extensive experience to address the business process challenges of your organization.

Traditional ECM products provide a generic set of document tools and features that often must be highly customized to meet the complex workflow needs of a customer. SWIFT offers proven workflow and data configuration templates for the most common document workflows in government agencies including correspondence management, FOIA requests, regulation management, executive request vetting, and memo clearance. These configuration templates can be adapted for agency specific requirements and terminology.

An extensive suite of collaboration tools and powerful work folder functionality provides users the ability to selectively share documents, notes and data with other offices. Custom filters for item lists and personalized dashboards allow users and managers to easily monitor workfolder flow and view graphical performance data. Split screen displays permit analysts to view documents and data forms simultaneously.

SWIFT has an extensive library containing workload, management, and status reports, as well as integrated report-designer tools to extend the library. Additionally, SWIFT provides strong ad hoc reporting capability to leverage the SWIFT search functionality.

When integrated with popular document and records management tools, SWIFT documents are seamlessly managed with records retention schedules, redaction and archiving workflows.

For more information on becoming a certified SWIFT Integrator, click here.

Health Information Technology Services

More than ever, hospitals and other health care delivery organizations are being required to meet operational and regulatory mandates to provide quality care while keeping costs down. To meet these requirements, organizations must implement and utilize more technology solutions to manage patient care and its associated costs. SSI offers an experienced staff to assist health care providers and organizations in successfully implementing and adopting new technology solutions.

SSI is experienced in providing consulting and project management services to organizations seeking to improve their health care delivery operations. Our consultants are skilled in supporting medical practices and electronic medical record (EMR) system implementations. SSI’s staff is capable of acting as internal consultants to help solve technical and operational workflow issues for physician practices or recommending cost-cutting solutions. Our consultants can:

1. Conduct process analysis and develop requirements definitions

2. Administer daily project activities as well as manage internal and external issues

3. Track resources and due dates to ensure that deliverables are completed on time

4. Coordinate and liaison between health professionals and technology staff

5. Communicate project status regularly with senior personnel

6. Provide personal customized training to all levels of staff to ensure successful adoption of any new technology solution

With increasing reliance upon numerous medical systems, health care professionals require the means to have these systems share data. SSI’s technical staff possesses the skill and knowledge to provide these system integration services. For organizations seeking to leverage existing clinical and business applications rather than investing in a new solution, SSI is able to develop the necessary interfaces to allow data to be shared between applications. Our technical staff can improve your systems by:

1. Identifying system dependencies

2. Developing interface requirements and specifications

3. Managing technical staff and analysts

4. Analyzing, troubleshooting, and resolving integration issues

5. Providing on-going support and maintenance of developed interfaces